Customer Support Policy

Provision of Support

The Seller undertakes to provide technical support only in relation to defects or apparent inoperability of purchased digital products. Our goal is to ensure that the product you have purchased functions as stated.

Support Limitations

Seller's support does not cover the following areas:

• Learn how to use third-party software, such as Clip Studio Paint, Harmony, Procreate, Photoshop, etc., that uses purchased products.
• Advice on artistic, creative or design aspects of your projects.
• Assistance in correcting problems caused by improper use of the Product by the Buyer or due to incompatibility with unlicensed, pirated or outdated software.
• Questions related to the general configuration of your computer or device.

The seller cannot guarantee that the products will meet your specific goals or expectations beyond their stated functionality.

Inquiry Procedure

All support requests should only be submitted via the feedback form on: www.katsumistore.com/contact.

In order to promptly solve the problem, the Buyer undertakes to provide complete and reliable information, including:

• Order number.
• The exact name of the purchased product.
• Name and version of the software used.
• Detailed description of the defect, including a screenshot or video showing the problem (if applicable).

Processing Time

The Seller shall respond to support requests within a reasonable time. We are committed to providing prompt assistance, but do not guarantee an immediate response. Response times may vary depending on the complexity of the problem and the current workload of the support team.